Our huge customer loyalty is a result of continued commitment and dedication to our clients. Some customers have been with us since the very start of Soltec.
As your business grows and evolves, Soltec Support is with you at every step to ensure your software is always working for you.
To provide support services of the highest quality to enable you to gain most benefit from your investment and run your business with least interruption. The benefit to us is that you are more than happy to provide a glowing testimonial!
Our experienced personnel guide you through all the issues to be considered and the steps to be taken to ensure a trouble-free changeover to the new system. We can provide whatever help you need to:
All our software carries a 3 month warranty and full access to our support services. A software support contract, renewable annually, provides continued assurance with:
Verify the equipment, network and operating system
Set up or transfer information
Train personnel
Identify and document any changes needed to business processes
Dedicated Hotline and call logging
Support desk with over 50 years experience
Guaranteed response time
On-line connection to your site for diagnosis and correction
New versions of the software free of charge
Standard cover is for each working day from 9am - 5pm (excluding statutory holidays). Additional cover can be arranged to suit your needs.
Our Mission
Before and During Changeover
On-Going Support
"I have been particularly impressed with the quality and speed of development by Soltec and by their friendly and efficient help desk."
Trevor Burrows
Head of IT
Morphy Richards
www.morphyrichards.co.uk
