What is a software support agreement?
This is a right-to-use licence, it authorises the use of Empower+ on a single server computer and grants access to a specified number of simultaneous users. It also controls access to the optional features such as resources, web-bookings, financial interface and business intelligence. It is mandatory and renewable on an annual basis.

What does it cost?
The charge is based on 15% of the installed software value. It is adjusted annually to reflect any changes to RPI over the previous 12 months as published by the UK government.

When is it payable?
It becomes due on expiry of the 3 month warranty period and every 12 months thereafter.

What are the benefits?
The support agreement gives you access to our support desk for assistance with any problems you may encounter. You also receive new releases of Empower+ containing enhancements and bug-fixes.

 What level of support can we expect to receive?
Our support team is available 9am to 5pm every working day from Monday to Friday (excluding bank holiday and other days specified in the support agreement).
Support can be requested by e-mail, fax or a telephone call to our hot-line.
We confirm receipt of your call and a technician contacts you to discuss and resolve the problem. If your server computer is suitably configured we will provide on-line assistance where needed.

What do we need for on-line assistance?
We can provide on-line assistance if your server computer has a means of connecting to the internet and is configured to enable remote assistance by Soltec (we can set this up when Empower+ is installed). For security and operational reasons we recommend the use of a VPN link to your server computer (this requires the purchase of a router at a cost of approximately £200).